Satisfaction of companions with the experience of supporting the parturient at a university hospital

Texto & Contexto - Enfermagem

Odaléa Maria Brüggemann¹  Joyce Green Koettker¹  Manuela Beatriz Velho¹  Juliana Jacques Da Costa Monguilhott¹  Marisa Monticelli¹ 

关键词: Maternal health services;    Health services evaluation;    Consumer satisfaction;    Patient satisfaction;    Parturition;    Servicios de salud materna;    Evaluación de servicios de salud;    Satisfacción de los consumidores;    Satisfacción del paciente;    Parto;    Serviços de saúde materna;    Avaliação de serviços de saúde;    Satisfação dos consumidores;    Satisfação do paciente;    Parto;   

DOI  :  10.1590/0104-07072015004220014

来源: SciELO

【 摘 要 】

A cross-sectional study that aimed to assess the satisfaction of companions with the experience of supporting the parturient, and to identify the related factors. Data were collected at a university hospital in Southern Brazil, by means of semi-structured interviews with 314 caregivers, between October of 2009 and January of 2010. The satisfaction scores were determined by the Cronbach's alpha coefficient. The Kruskal-Wallis and the Mann-Whitney tests estimated the related factors. The mean satisfaction of the companions was high in three domains: 1) How the woman and the newborn were cared for (92,6; SD=11.5), 2) Welcoming in each place (89,9; SD=12.9), and 3) Explanation about what was happening (88,9; SD=14.1). The educational level was statistically related to the satisfaction in domain 3, not being present in the delivery room was statistically related to domain 1, and not receiving instructions from the physician regarding his role was statistically related to domain 2. The companions manifested high satisfaction with the experience of providing support to the women.

【 授权许可】

CC BY   
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