Increasing customer satisfaction through employee satisfaction in a call center environment

Call centers--Employees--Job satisfaction;Consumer satisfaction

Leah, SusanLui, Kat ;

University of Wisconsin

关键词: Call centers--Employees--Job satisfaction;    Consumer satisfaction;   

Others  :  https://minds.wisconsin.edu/bitstream/handle/1793/41699/2005leahs.pdf?sequence=1&isAllowed=y

瑞士|英语

来源: University of Wisconsin