Addressing Access and Behavioral Constraints through Social Intermediation Services : A Review of Chile Solidario and Red Unidos

Camacho, Adriana ; Cunningham, Wendy ; Rigolini, Jamele ; Silva, Veronica

World Bank, Washington, DC

关键词: ACCESS TO HEALTH CARE;    ACCESS TO SERVICES;    ADMINISTRATIVE COSTS;    APPLICATION PROCESS;    BANKING SERVICE;   

DOI  :  10.1596/1813-9450-7136
RP-ID  :  WPS7136

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

Social programs are often designed underthe assumption that individuals make rational decisions thatimprove their welfare. Yet, informational and behavioralconstraints limit the extreme and chronic poor's accessand participation in social programs. This paper reviews theimplementation and performance of two "socialintermediation services" that were designed to addressthese constraints, improve beneficiaries' access tosocial programs, and help the poor surmount poverty: ChileSolidario, the first such service in Latin America, and RedUnidos, implemented later in Colombia. The analysis providesinsights on key factors influencing performance, costeffectiveness, and the impacts that such services can beexpected to have.