Maryland’s StateStat : A State-level Performance Management System

Dorotinsky, Bill ; Watkins, Joanna

World Bank, Washington, DC

关键词: ACCOUNTABILITY;    ASSETS;    DATA COLLECTION;    DATA SUBMISSION;    DISCUSSIONS;   

RP-ID  :  53465

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

Statestat is Maryland's performancemeasurement and management system. In use since 2007,Statestat was originally modeled after Baltimore'scitistat as a way of capturing and monitoring the progressof government service delivery using frequently updateddata. Through a process of continual re-evaluation by theGovernor, his executive staff, and agency leadership duringbi-weekly meetings, new and improved strategies emerge fordelivering key public services effectively and efficiently.Located within the Governor's offices in Annapolis, alean staff provides the logistical and analytical supportfor the operation. A recent visit to Statestat by the PublicSector Performance (PSP) Global Expert Team (GET) inNovember 2009 revealed a set of interesting findingsapplicable to countries developing performance management systems.