Social Compact in Electricity Privatization in Southeastern Turkey : Building Dialogue and Consensus between the Citizens and the Electricity Company towards Improved Cost Recovery and Service

Darendeliler, Zeynep ; Aydin, Cansu

World Bank, Washington, DC

关键词: WASTE;    ALTERNATIVE SOURCES OF ENERGY;    EMPLOYMENT;    E-MAIL;    ELECTRICITY SECTOR;   

RP-ID  :  ACS13637

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

About 70 percent of electricity users inSoutheastern Turkey are not used to paying for electricity,partially due to the protracted situation of conflict andlack of trust between citizens and the government in theregion. Historic tension throughout the 1990s caused aninability for the government to invest in electricityinfrastructure and has resulted in low service quality. Alarge portion of consumers did not pay for electricity useat all, since full electrification of these regions did nottake place until the 1980s. This has also resulted inwasteful and non-sustainable patterns of electricity usebehavior. The social compact pilot implemented in twoprovinces in this region, Mardin and Sanliurfa, set upstakeholder committees representing urban and ruralcommunities to forge and sustain a dialogue between theconsumers and the electricity company on increasedelectricity payment and improved service quality. Thestakeholder committees came up with a joint stakeholdercommittee strategic plan to address payment, service qualityand communication issues. Moving forward, the electricitycompany will institutionalize the stakeholder committeemeetings, and start implementing portions of the strategicplan, starting with an energy efficiency educationalcampaign and improving its grievance redress mechanism. Thisis the beginning of a process to increase popular trust inand dialogue with formal institutions in a region marked bya protracted conflict and a deep distrust in the state andformal institutions.