Identifying the communication of burnout syndrome on the Twitter platform from the individual, organizational, and environmental perspective

Frontiers in Psychology

Psychology

Kateřina Drahotová¹  Ladislav Pilař¹  Gabriela Ježková Petrů¹  Kateřina Kuralová¹  Lucie Kvasničková Stanislavská¹  Kristýna Zychová² 

[1] Department of Management, Faculty of Economics and Management, Czech University of Life Sciences Prague, Prague, Czechia;null;

关键词: burnout;    communication;    environmental factors;    human resources management;    individual factors;    organizational factors;    social media analysis;    Twitter;   

DOI  :  10.3389/fpsyg.2023.1236491

 received in 2023-06-07, accepted in 2023-09-28,  发布年份 2023

来源: Frontiers

【 摘 要 】

Addressing the escalating prevalence of burnout syndrome, which affects individuals across various professions and domains, is becoming increasingly imperative due to its profound impact on personal and professional aspects of employees’ lives. This paper explores the intersection of burnout syndrome and human resource management, recognizing employees as the primary assets of organizations. It emphasizes the growing importance of nurturing employee well-being, care, and work-life balance from a human resource management standpoint. Employing social media analysis, this study delves into Twitter-based discourse on burnout syndrome, categorizing communication into three distinct dimensions: individual, organizational, and environmental. This innovative approach provides fresh insights into interpreting burnout syndrome discourse through big data analysis within social network analysis. The methodology deployed in this study was predicated upon the enhanced Social Media Analysis based on Hashtag Research framework and frequency, topic and visual analysis were conducted. The investigation encompasses Twitter communication from January 1st, 2019, to July 31st, 2022, comprising a dataset of 190,770 tweets. Notably, the study identifies the most frequently used hashtags related to burnout syndrome, with #stress and #mentalhealth leading the discussion, followed closely by #selfcare, #wellbeing, and #healthcare. Moreover, a comprehensive analysis unveils seven predominant topics within the discourse on burnout syndrome: organization, healthcare, communication, stress and therapy, time, symptoms, and leadership. This study underscores the evolving landscape of burnout syndrome communication and its multifaceted implications for individuals, organizations, and the broader environment, shedding light on the pressing need for proactive interventions. In organizations at all levels of management, the concept of burnout should be included in the value philosophy of organizations and should focus on organizational aspects, working hours and work-life balance for a healthier working environment and well-being of employees at all levels of management.

【 授权许可】

Unknown   
Copyright © 2023 Ježková Petrů, Zychová, Drahotová, Kuralová, Kvasničková Stanislavská and Pilař.