Job Satisfaction in Relation to Communication in Health Care Among Nurses: A Narrative Review and Practical Recommendations:

SAGE Open

Peter Vermeir¹ 

关键词: burnout;    communication;    work satisfaction;    interpersonal communication;    patient safety;   

DOI  :  10.1177/2158244017711486

学科分类：社会科学、人文和艺术（综合）

来源: Sage Journals

【 摘 要 】

Worldwide, nurse shortage and high turnover rates are observed. Job satisfaction is a major determinant of retention and is influenced by intraorganizational communication and perceived communication satisfaction. This article presents a narrative review on communication satisfaction, job satisfaction, and their mutual relationship as well as their impact on turnover intention and burnout risk in the nursing profession. A literature search was conducted in the databases PubMed, Web of Science, and The Cochrane Library, and 47 articles were included. Descriptive analysis identified different types of social networks in the health care workplace. There is a positive association between communication and job satisfaction among nurses, translating into decreased turnover intention and burnout risk. Job satisfaction is required both for organizational stability as for coguaranteeing patient safety. This will be best achieved through an organization-wide multimodal prevention and intervention program, aimed at optimizing different modalities of interprofessional communication, workload, and job satisfaction.

【 授权许可】

CC BY