Service innovation and its impact on firm performance: A systematic literature review

IOP Conference Series

article

Noerlina¹  F Alamsjah¹  T N Mursitama¹ 

[1] Management Department, BINUS Business School, Doctor of Research in Managemen, Bina Nusantara University;Information Systems Department, School of Information Systems, Bina Nusantara University;industrial Engineering Department, Faculty of Engineering, Bina Nusantara University;international Relations Department, Faculty of Humanities, Bina Nusantara University

关键词: Service Innovation;    Firm Performance;    Published literatures;   

DOI  :  10.1088/1755-1315/729/1/012128

学科分类：材料科学（综合）

来源: Institute Of Physics Publishing

【 摘 要 】

This research aims to identify the literature about service innovation and its impact to firm performance publication. From Elsevier's Scopus , the largest abstract and citation database of peer-reviewed literature, there were identified 63 publication in a variety of document type that publish service innovation research. This study provides information on how the world's service innovation topics have been developed over the past 5 years. The study also identified country that first focused on the research on the topic of service innovation and the performance of the company. Identification of the publication is using the keywords service innovation and firm Performance. Once the data is obtained, the next stage is grouping according to the year of publication. After that, it is grouped again by country based on affiliates of the author. The analysis is also conducted on the author with the most publications and compares to the country's data with the highest publications. the topic of service innovation become a topic that attracts the attention of researchers. The result shows that the increase in research in this field began in 2017 until now, with the most productive publication in this topic come from Taiwan. From author productivity, the author with the most publications is actually from South Korea.

【 授权许可】

CC BY