The Social Media Break-Up: Psycho-Behavioral Measures and Implications

IEEE Access

卷:10

Nor Zafir Md. Salleh¹  Zahid Ali Channar²  Alharthi Rami Hashem E.³  Rizwan Raheem Ahmed⁴  Farhan Arshad⁵  Jawaid Ahmed Qureshi⁵  Vishnu Parmar⁶ 

[1] Azman Hashim International Business School, Universiti Teknologi Malaysia, Skudai, Malaysia;

[2] Department of Business Administration, Sindh Madressatul Islam University, Karachi, Pakistan;

[3] Department of Financial and Administrative Sciences, Ranyah University College, Taif University, Taif, Saudi Arabia;

[4] Faculty of Management Sciences, Indus University, Karachi, Pakistan;

[5] Faculty of Management Sciences, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, Karachi, Pakistan;

[6] Institute of Business Administration, University of Sindh, Jamshoro, Pakistan;

关键词: Social media;    information overload;    communication overload;    discontinuous intention;    ad avoidance;   

DOI  :  10.1109/ACCESS.2022.3178839

来源: DOAJ

【 摘 要 】

In the ever-changing global context, the need to understand why users discontinue using social media platforms is rapidly rising. Comprehending the backdrop of such decisions and factors governing the effects, as mentioned earlier, may help users to make such decisions and help service providers to mitigate them. There is a need to enrich the theoretical account of the phenomenon of social media discontinuation. Other authors focused on different social media platforms, but we have mainly used Facebook with sound justification to select its users as participants. We applied a quantitative study to survey 384 Facebook users, selecting the convenience sampling method. We integrated the ‘Stimulus-Organism-Response’ (S-O-R) framework and applied the Smart-PLS technique and software. The results support this framework and indicate that information overload, communication overload, social media self-efficacy, privacy concern, social media helpfulness, and annoyance (as stimuli). Results demonstrate that increase the fatigue feelings integrated with perceived relevance (i.e., organism) of social media users, which in turn, increases their social media discontinuance intentions and ad avoidance behavior (i.e., response). This research sheds light on the antecedents of social networking services (SNS) fatigue that influences overall Facebook fatigue and suggests practical implications for the ever-expanding SNS market. Our findings offer valuable insights to marketers, entrepreneurs, and organizations in every sector regarding the social media usage and break-up issues of individual users.

【 授权许可】

Unknown