Electronic Performance Monitoring in the Digital Workplace: Conceptualization, Review of Effects and Moderators, and Future Research Opportunities

Frontiers in Psychology

Thomas Kalischko¹  René Riedl² 

[1] Digital Business, School of Business and Management, University of Applied Sciences Upper Austria, Steyr, Austria;Digital Business, School of Business and Management, University of Applied Sciences Upper Austria, Steyr, Austria;Institute of Business Informatics – Information Engineering, Johannes Kepler University Linz, Linz, Austria;

关键词: computer monitoring;    electronic performance monitoring;    stress;    workplace surveillance;    human-media interaction;    technostress;    home office;    review;   

DOI  :  10.3389/fpsyg.2021.633031

来源: Frontiers

【 摘 要 】

The rise of digital and interconnected technology within the workplace, including programs that facilitate monitoring and surveillance of employees is unstoppable. The COVID-19-induced lockdowns and the resulting increase in home office adoption even increased this trend. Apart from major benefits that may come along with such information and communication technologies (e.g., productivity increases, better resource planning, and increased worker safety), they also enable comprehensive Electronic Performance Monitoring (EPM) which may also have negative effects (e.g., increased stress and a reduction in job satisfaction). This conceptual article investigates EPM to better understand the development, adoption, and impact of EPM systems in organizations. The EPM literature published since the 1980s constitutes the basis for this conceptual article. We present a framework which is intended to serve as foundation for future studies. Moreover, we reviewed more than three decades of empirical EPM research and identified six major outcomes that are influenced by the use of an EPM system, as well as a large number of moderator variables. Based on our conceptual analyses and the resulting insights, which also include privacy, ethical, and cultural considerations, we discuss future research opportunities where we also refer to design implications for EPM systems.

【 授权许可】

CC BY