Barriers, enablers, and opportunities for organisational follow-up of workplace violence from the perspective of emergency department nurses: a qualitative study

BMC Emergency Medicine

Peter O’Meara¹  Brodie Thomas²  Julia Van Vuuren²  Evelien Spelten²  Anthony McGillion³  Kristina Edvardsson⁴ 

[1] Department of Emergency Health and Paramedic Practice, Monash University, McMahons Road, 3199, Frankston, VIC, Australia;La Trobe Rural Health School, La Trobe University, 471 Benetook Ave, 3500, Mildura, VIC, Australia;School of Nursing and Midwifery, La Trobe University, Plenty Rd & Kingsbury Dr, 3086, Bundoora, VIC, Australia;School of Nursing and Midwifery, La Trobe University, Plenty Rd & Kingsbury Dr, 3086, Bundoora, VIC, Australia;Judith Lumley Centre, La Trobe University, Melbourne, Australia;

关键词: Emergency service, hospital;    Nurse administrators;    Nurse managers;    Workplace violence;    Risk management;    Organizational objectives;   

DOI  :  10.1186/s12873-021-00413-7

来源: Springer

【 摘 要 】

BackgroundA lack of follow-up of violence incidents and assaulted staff has been associated with high levels of workplace violence. There is a paucity of literature on the barriers, enablers and opportunities for organisational follow-up of workplace violence. The aim of this study was to explore the barriers, enablers and opportunities for organisational follow-up of workplace violence from the perspective of Emergency Department nurses.MethodsThis qualitative study comprised two focus groups with Emergency Department nurses. Data were analysed thematically. COREQ guidelines were followed for the design and reporting of the study.ResultsThe barriers to follow-up in this study relate to the type of perpetrator, the initial incident response, the incident reporting process and organisational action. The enablers included hospital initiatives to manage violence and support staff wellbeing. The opportunities included strategies to improve follow-up and ideas for new follow-up strategies.ConclusionsOrganisational follow-up is important for the emotional and professional wellbeing of staff who experience workplace violence. Opportunities for follow-up include exploring different approaches to patients with mental health issues and focussing on reoffenders by providing appropriate support and consequences. Managers should advocate for efficient and standardised reporting processes and ensure assaulted staff have a clear perception of follow-up and are included in the follow-up process. Including the perpetrators in the follow-up process may reduce workplace violence.

【 授权许可】

CC BY