Nurse managers' perceptions and experiences of caring behavior for clinical nurses: a multicenter survey

BMC Nursing

Research

Xiufen Yang¹  Chunyan Guan²  Juan Xu²  Fengjian Zhang²  Lei Huang³  Yilan Liu³  Lulu Liao³  Xiaoxiao He³  Wei Wang³  Yan Zhang⁴  Changrong Yuan⁵  Guihua Xu⁶ 

[1] Department of Geriatric, Shenzhen People’s Hospital (The First Affiliated Hospital, Southern University of Science and Technology), Shenzhen, Guangdong, China;Department of Nursing, Union Hospital, Tongji Medical College, Huazhong University of Science and Technology, Wuhan, Hubei, China;Department of Nursing, Union Hospital, Tongji Medical College, Huazhong University of Science and Technology, Wuhan, Hubei, China;School of Nursing, Tongji Medical College, Huazhong University of Science and Technology, Wuhan, Hubei, China;School of Medicine and Health Management, Huazhong University of Science and Technology, Wuhan, Hubei, China;School of Nursing, Fudan University, Shanghai, China;School of Nursing, Nanjing University of Chinese Medicine, Nanjing, Jiangsu, China;

关键词: Humanistic care;    Nursing quality;    Nurse managers;    Mixed methods;   

DOI  :  10.1186/s12912-023-01541-0

 received in 2023-04-06, accepted in 2023-09-27,  发布年份 2023

来源: Springer

【 摘 要 】

BackgroundHumanistic care management is a necessary measure to improve the motivation and initiative of clinical nurses and is the foundation to improve the quality of nursing. Understanding the current status and identifying the influencing factors that promote or hinder humanistic care behaviors is essential. This study investigated the current status and experiences of nurse managers' caring behaviors toward clinical nurses.MethodsWe conducted a mixed-methods study with an explanatory sequential design. A survey on the nurse managers' caring behaviors in 101 hospitals from 23 provinces and four municipalities in China was investigated (n = 2022). Then, semi-structured interviews were conducted to obtain information about the participants’ experiences associated with the performance of caring behaviors (n = 27).ResultsSurvey data demonstrated that the nurse managers' overall caring behaviors were moderately good. The total scoring rate was 88.55%, and the overall score was 161.19 ± 20.68. Qualitative data revealed that the capacity of nurse managers and clinical nurses, opportunity, and motivation to implement humanistic care are key influencing factors of caring behaviors.ConclusionsThe results suggested that intrinsic motivation, organizational support, and the humanistic care capabilities of clinical nurses and nurse managers are vital to implementing care behaviors. Thus, successful humanistic care management requires a concerted effort at the individual and organizational levels.

【 授权许可】

CC BY   
© BioMed Central Ltd., part of Springer Nature 2023

【 图 表 】

Fig. 9

Fig. 6

12936_2023_4742_Article_IEq36.gif

12936_2023_4742_Article_IEq18.gif

Fig. 4

Fig. 10