Public psychiatric services: job satisfaction evaluation

Revista Brasileira de Psiquiatria

Sergio Ishara²  Marina Bandeira¹  Antonio Waldo Zuardi² 

[1] ,Universidade de São Paulo Faculdade de Medicina de Ribeirão Preto Department of Neurology, Psychiatry and Medical PsychologySão Paulo SP ,Brazil

关键词: Job satisfaction;    Mental health;    Deinstitutionalization;    Program evaluation;    Occupational health;    Satisfação no trabalho;    Saúde mental;    Desinstitucionalização;    Avaliação de programas;    Saúde do trabalhador;   

DOI  :  10.1590/S1516-44462006005000064

来源: SciELO

【 摘 要 】

OBJECTIVE: To investigate the satisfaction of health-care professionals in inpatient and outpatient psychiatric hospitals of a Brazilian medium-sized city. METHOD: The study evaluated 136 health-care professionals from six hospitals; of which two were outpatient hospitals, two general hospitals, and two psychiatric hospitals. All professionals answered the Brazilian Mental Health Services' Staff Satisfaction Scale. RESULTS: An average satisfaction score of 3.26 was observed, which is situated between indifference (level 3) and satisfaction (level 4). Factors "service quality" (3.48) and "relationships at work" (3.48) showed higher scores compared to "service participation" (3.20) and "work conditions" (2.97) (p < 0.001). The female patient unit in the psychiatric hospital presented lower satisfaction scores (p < 0.001). Satisfaction was higher in the category "technicians" compared to "physicians" and "nurses" (p = 0.004). Moreover, day workers reported higher satisfaction compared to night workers regarding "service quality" and "service participation" (Student's t, p = 0.01 and p = 0.007). DISCUSSION AND CONCLUSION: Results show an intermediate level between indifference and satisfaction with services, with higher scores regarding care provided to the patients. Comparisons among the studied facilities revealed the numerous factors involved in determining one's satisfaction. They suggest advancements and reform measures likely to occur in the region's psychiatric health-care services. Monitoring satisfaction proved useful in predicting service quality improvements.

【 授权许可】

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