Logic models from an evaluability assessment of pharmaceutical services for people living with HIV/AIDS

Ciência & Saúde Coletiva

Angela Esher²  Elizabeth Moreira Dos Santos¹  Thiago Botelho Azeredo²  Vera Lucia Luiza²  Claudia Garcia Serpa Osorio-de-castro²  Maria Auxiliadora Oliveira² 

[1] ,Fundação Oswaldo Cruz Escola Nacional de Saúde Pública Sérgio Arouca Centro Colaborador da OPAS/OMS em Políticas FarmacêuticasRio de Janeiro RJ

关键词: Evaluability assessment;    Theoretical model;    User satisfaction;    HIV;    Estudo de avaliabilidade;    Modelo teórico;    Satisfação dos usuários;    HIV;   

DOI  :  10.1590/S1413-81232011001300032

来源: SciELO

【 摘 要 】

Brazil was the first developing country to provide people living with HIV/AIDS (PLWA) with comprehensive, universal, free access to antiretroviral medicines (ARV). Pharmaceutical services are considered a strategic action that has the goal of providing access to rational use of quality medicines while also promoting user satisfaction. User satisfaction is a complex concept, and evaluation models for pharmaceutical services for PLWA were not found in the literature. Therefore, an evaluation approach to help assess this issue had to be developed. This article seeks to describe a theoretical evaluation model of user satisfaction with the dispensing of ARV, developed as part of an Evaluability Assessment (EA). It presents a brief review of the EA and user satisfaction and describes the development of models created during the EA. The lessons learned in the process are presented as a conclusion.

【 授权许可】

CC BY   
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