Hospital care: assessment of users' satisfaction during hospital stay

Revista Latino-Americana de Enfermagem

Sônia Maria Alves De Paiva¹  Elizabeth Laus Ribas Gomes¹ 

[1] ,University of São Paulo Ribeirão Preto, School of Nursing

关键词: quality of health care;    patient satisfaction;    evaluation;    calidad de la atención de salud;    satisfacción del paciente;    evaluación;    qualidade da assistência à saúde;    satisfação do paciente;    avaliação;   

DOI  :  10.1590/S0104-11692007000500014

来源: SciELO

【 摘 要 】

Health care teams have followed the National Health System's (SUS) principles to ensure quality improvement in healthcare, and patient satisfaction is one of the instruments used to evaluate quality. This study aimed to evaluate patient satisfaction regarding the assistance to their needs during hospitalization, in a general hospital of a city in the interior of São Paulo. Data were collected through participant observation and use of focal group techniques in this qualitative research. A theme guide was used and a total of 20 subjects participated in the study. Data were analyzed through content analysis and interpreted through triangulation. Study results demonstrate that patients were satisfied with the care rendered. However, the researcher concluded that the institution's work organization is not directed to the attainment of quality.

【 授权许可】

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