EXAMINING THE RELATIONSHIPS AMONG PATIENT SATISFACTION, NURSE SATISFACTION, PHYSICIAN SATISFACTION, AND PERCEIVED MANAGEMENT SUPPORT

communication and collaboration;consumer confidence;customer loyalty;healthcare operational research;healthcare stakeholders;hospital experience;management in healthcare;managing healthcare experiences;nurse leadership;nurse manager;nurse retention;nurse satisfaction;nurse work engagement;nursing organization;patient satisfaction;patient-centered care;physician engagement;physician leadership;physician retention;physician satisfaction;quality of care;quality;service excellence in healthcare;systems and leadership;teamwork;Healthcare Leadership & Management

Chu, Tien-HuiRosen, Michael ;

Johns Hopkins University

关键词: communication and collaboration;    consumer confidence;    customer loyalty;    healthcare operational research;    healthcare stakeholders;    hospital experience;    management in healthcare;    managing healthcare experiences;    nurse leadership;    nurse manager;    nurse retention;    nurse satisfaction;    nurse work engagement;    nursing organization;    patient satisfaction;    patient-centered care;    physician engagement;    physician leadership;    physician retention;    physician satisfaction;    quality of care;    quality;    service excellence in healthcare;    systems and leadership;    teamwork;    Healthcare Leadership & Management;   

Others  :  https://jscholarship.library.jhu.edu/bitstream/handle/1774.2/60047/CHU-DISSERTATION-2018.pdf?sequence=1&isAllowed=y

瑞士|英语

来源: JOHNS HOPKINS DSpace Repository

【 摘 要 】

Purpose: This retrospective cross-sectional quantitative study is designed to examine and measure the relationships among perceived management support and the satisfaction levels of three groups of healthcare stakeholders--patients, nursing staff, and physicians--through an analysis of 2012 survey data from 86 hospitals.Methods: Analyses to evaluate associations among the variables were conducted including multivariable linear regression, correlation, mediation analyses, and associated statistical tests.Results: The research focuses on a framework surrounding patient satisfaction as it is related to nurse and physician satisfaction.Additional variables influencing nurse and physician satisfaction are also examined.Conclusions: The researcher is proposing a framework which is missing in the healthcare field in order to understand the components of patient satisfaction which is a critical contribution to overall patient outcomes and an important component of pay-for-performance metrics.