Quality management at a hospital's nursing service

Revista Latino-Americana de Enfermagem

Elyrose Sousa Brito Rocha²  Maria Auxiliadora Trevizan¹ 

[1] ,Universidade de São Paulo Escola de Enfermagem de Ribeirão Preto ,Brazil

关键词: quality of health care;    nursing services;    total quality;    quality management;    calidad de la atención de salud;    servicios de enfermería;    calidad total;    gestión de calidad;    qualidade da assistência à saúde;    serviços de enfermagem;    qualidade total;    gestão de qualidade;   

DOI  :  10.1590/S0104-11692009000200016

来源: SciELO

【 摘 要 】

The study aimed to know the opinion of nurses in relation to the Quality Management implemented in a hospital service. This is an exploratory and descriptive study carried out with a sample of 17 individuals. The main results, among the 14 principles of quality, reveal that the seventh principle "adopt and institute leadership" received the highest score. On the other hand, the lowest scored principle was the third: "cease the dependency of mass inspection". The obtained results, coupled with theoretical knowledge on the subject and professional experience on the management of nursing services, lead us to the conclusion that nurses consider Total Quality a practical philosophy to be implemented in the services under their responsibility and accept the challenge of overcoming barriers related to tradition, going from discourse to practice.

【 授权许可】

CC BY   
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