PREDICTORS OF PATIENTS' EXPERIENCES AND SATISFACTION WITH NURSING CARE IN MEDICAL-SURGICAL WARDS

Texto & Contexto - Enfermagem

Gisele Hespanhol Dorigan¹  Henrique Ceretta Oliveira¹  Edinêis De Brito Guirardello¹ 

关键词: Patient satisfaction;    Nursing care;    Quality of health care;    Health evaluation;    Satisfacción del paciente;    Atención de enfermería;    Calidad de la atención de salud;    Evaluación en salud;    Satisfação do paciente;    Cuidados de enfermagem;    Qualidade da assistência à saúde;    Avaliação em saúde;   

DOI  :  10.1590/0104-0707201500002520014

来源: SciELO

【 摘 要 】

This study aimed to identify predictors of experiences and patient satisfaction with nursing care and compare the psychometric properties of the Brazilian version and the original version of the Newcastle Satisfaction with Nursing Scales. This is a cross-sectional study with 351 patients in medical-surgical units of a teaching hospital. The multiple linear regression method was used for data analysis. Satisfaction with nursing care in general was the predictor for experiences (p<0.0001) and satisfaction (p<0.0001). Other predictors of satisfaction with nursing care were age (p=0.027), education level (p=0.024) and satisfaction with hospitalization (p=0.021). We conclude that the Brazilian version of the instrument demonstrated satisfactory reliability and validity. In addition, it is easier to use and less expensive.

【 授权许可】

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