Planejamento da qualidade nas unidades de saúde da família, utilizando o Desdobramento da Função Qualidade (QFD)

Cadernos de Saúde Pública

Luciana Fernandes Volpato¹  Marcelo De Castro Meneghim¹  Antonio Carlos Pereira¹  Gláucia Maria Bovi Ambrosano¹ 

[1] ,Universidade Estadual de Campinas Faculdade de Odontologia de Piracicaba Piracicaba,Brasil

关键词: Quality of Health Care;    Health Services;    Health Personnel;    Quality Management;    Health Planning;    Qualidade da Assistência à Saúde;    Serviços de Saúde;    Pessoal de Saúde;    Gestão de Qualidade;    Planejamento em Saúde;   

DOI  :  10.1590/S0102-311X2010000800010

来源: SciELO

【 摘 要 】

Quality is an indispensible requirement in the health field, and its pursuit is necessary in order to meet demands by a population that is aware of its rights, as part of the essence of good work relations, and to decrease technological costs. Quality thus involves all parties to the process (users and professionals), and is no longer merely an attribute of the health service. This study aimed to verify the possibility of quality planning in the Family Health Units, using Quality Function Deployment (QFD). QFD plans quality according to user satisfaction, involving staff professionals and identifying new approaches to improve work processes. Development of the array, called the House of Quality, is this method's most important characteristics. The results show a similarity between the quality demanded by users and the quality planned by professionals. The current study showed that QFD is an efficient tool for quality planning in public health services.

【 授权许可】

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