Journal of Airline and Airport Management | |
Determinants of profitability and recovery from System-Wide shocks: The case of the airline industry | |
Jen-Hung Wang2  Benny Mantin1  | |
[1] University of Waterloo;The Walt Disney Company | |
关键词: empicial analysis; 9/11; profitability; quality; operations strategy; airlines; | |
DOI : | |
学科分类:社会科学、人文和艺术(综合) | |
来源: Universitat Politecnica de Catalunya | |
【 摘 要 】
Purpose:Examination of the determinants of profitability in the U.S. domestic airline industry by considering operations strategy, productivity, and service measures, while focusing the attention on the effects of the 9/11 attack.Design/methodology/approach:We propose a series of hypotheses regarding the effect of operations strategy, productivity, and service before and after the 9/11 attack. Using quarterly data between 1995 and 2007 we run empirical analysis using the Parks time series method. Findings:Prior to 9/11, operations strategy, productivity, and service measures are significantly related to profitability. However, after 9/11, none of the service measures are significant. Further analysis suggests that after 9/11 passengers are more forgivable to service glitches or are associating lack of service with the intensified security measures imposed after 9/11. We also find that after 9/11, the profitability of full-service carriers is improving faster than that of focused carriers. Originality/value:Our work extends earlier work in a variety of directions by accounting for more recent data, larger scope of variables, and the consideration of the 9/11 attack. We highlight an important link between an outside shock (9/11) and the importance of service that follows this shock.
【 授权许可】
Unknown
【 预 览 】
Files | Size | Format | View |
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RO201911300264790ZK.pdf | 874KB | download |