共情培训对降低急诊科护士职业倦怠的效果评价

Zhongxiyi Jiehe Huli (Zhong-Yingwen Ban)

沈艳虹¹ 

关键词: 共情;    护士培训;    职业倦怠;    急诊科;    杰弗逊共情量表;    马斯勒工作倦怠量表;   

DOI  :  10.11997/nitcwm.201802047

学科分类：护理学

来源: Shanghai Jiao Tong University Press

【 摘 要 】

Abstract：Objective To investigate the effect of empathy training in relieving job burnout of nurses from emergency department. Methods 〓Totally 21 nurses from emergency department received empathy training for 6 months. A survey by using Jefferson Scale of Empathy-Health Professionals(JSE-HP)and Maslach Burnout Inventory(MBI)was conducted before and after training. The satisfactory degree of patients or their family members were assessed before(n=100)and after training(n=100). Results 〓The scores of psychological cognition, emotional experience and helping behavior were higher after training compared with those before training(P<0.05). The scores of emotional exhaustion, depersonalization and personal accomplishment were lower after training compared with those before training(P<0.05). The overall satisfactory rate of patients or their family members was 93.50%, which was higher than 77.00% before training(P<0.05). Conclusion 〓Empathy training is potentially effective to enhance the ability of empathy and relieve the job burnout of nurses from emergency department, so as to improve the relationship between nurses and patients.

【 授权许可】

CC BY-NC