Is organizational progress in the EFQM model related to employee satisfaction?

BMC Health Services Research

Silvia Dabouza-Acebal²  María Angeles Rodríguez-González²  José Antonio de la Rica-Giménez²  Esther Olaetxea-Urizar²  Roberto Nuño-Solinís¹  Maider Mateos-del Pino¹  Catalina Martínez-Carazo²  Jon Letona-Aranburu²  Rosa María González-Llinares²  Marbella García-Urbaneja²  Alberto Colina-Alonso²  David Cantero-González²  Andoni Arcelay-Salazar²  Carmen Matthies-Baraibar² 

[1] Basque Institute for Healthcare Innovation (O+berri), Torre del BEC, Ronda de Azkue 1, 48902 Barakaldo, Spain;Basque Health Service (Osakidetza), Vitoria-Gasteiz, Spain

关键词: Excellence;    Quality improvement;    Professional satisfaction;    Total quality;    EFQM model;   

Others  :  1118305
DOI  :  10.1186/1472-6963-14-468

 received in 2013-12-16, accepted in 2014-09-23,  发布年份 2014

【 摘 要 】

Background

To determine whether there is greater employee satisfaction in organisations that have made more progress in implementation of the European Foundation for Quality Management (EFQM) model.

Methods

A series of cross-sectional studies (one for each assessment cycle) comparing staff satisfaction survey results between groups of healthcare organisations by degree of implementation of the EFQM model (assessed in terms of external recognition of management quality in each organisation). Setting: 30 healthcare organisations including hospitals, primary care and mental health providers in Osakidetza, the Basque public health service. Participants: Employees of 30 Osakidetza organisations. Intervention: Progress in implementation of EFQM model. Main outcome measures: Scores in 9 dimensions of employee satisfaction from questionnaires administered in healthcare organisations in 4 assessment cycles between 2001 and 2010.

Results

Comparing satisfaction results in organisations granted Gold or Silver Q Awards and those without this type of external recognition, we found statistically significant differences in the dimensions of training and internal communication. Then, comparing recipients of Gold Q Awards with those with no Q Certification, differences in leadership style and in policy and strategy also emerged as significant.

Conclusions

Progress of healthcare organisations in the implementation of the EFQM Excellence Model is associated with increases in their employee satisfaction in dimensions that can be managed at the level of each organisation, while dimensions in which no statistically significant differences were found represent common organisational elements with little scope for self-management.

【 授权许可】

   
2014 Matthies-Baraibar et al.; licensee BioMed Central Ltd.

【 图 表 】

Figure 1.

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