Improving cancer patient care: development of a generic cancer consumer quality index questionnaire for cancer patients

BMC Cancer

Judith C Booij³  Marieke Zegers³  Pauline MPJ Evers¹  Michelle Hendriks³  Diana MJ Delnoij²  Jany JDJM Rademakers³ 

[1] Dutch Federation of Cancer Patient Organisations (NFK), PO box 8152, Utrecht, 3503 RD, The Netherlands

[2] Centre for Consumer Experience in Healthcare (Centrum Klantervaring Zorg, CKZ), Utrecht, The Netherlands/Tranzo (Scientific Centre for Transformation in Health and Social Care), Tilburg University, PO box 1568, Utrecht, 3500 BN, The Netherlands

[3] Department of Demand-Driven Healthcare, Netherlands Institute for Health Services Research (NIVEL), PO box 1568, Utrecht, 3500 BN, The Netherlands

关键词: Quality indicators;    Patient experience;    Healthcare quality;    Healthcare evaluation;    Focus groups;    Consumer Quality Index (CQI);   

Others  :  1079788
DOI  :  10.1186/1471-2407-13-203

 received in 2011-07-21, accepted in 2013-04-19,  发布年份 2013

【 摘 要 】

Background

To develop a Consumer Quality Index (CQI) Cancer Care questionnaire for measuring experiences with hospital care of patients with different types of cancer.

Methods

We derived quality aspects from focus group discussions, existing questionnaires and literature. We developed an experience questionnaire and sent it to 1,498 Dutch cancer patients. Another questionnaire measuring the importance of the quality aspects was sent to 600 cancer patients. Data were psychometrically analysed.

Results

The response to the experience questionnaire was 50 percent. Psychometric analysis revealed 12 reliable scales. Patients rated rapid and adequate referral, rapid start of the treatment after diagnosis, enough information and confidence in the healthcare professionals as most important themes. Hospitals received high scores for skills and cooperation of healthcare professionals and a patient-centered approach by doctors; and low scores for psychosocial guidance and information at completion of the treatment.

Conclusions

The CQI Cancer Care questionnaire is a valuable tool for the evaluation of the quality of cancer care from the patient’s perspective. Large scale implementation is necessary to determine the discriminatory powers of the questionnaire and may enable healthcare providers to improve the quality of cancer care. Preliminary results indicate that hospitals could improve their psychosocial guidance and information provision.

【 授权许可】

   
2013 Booij et al.; licensee BioMed Central Ltd.

【 图 表 】

Figure 1.

Figure 2.

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