Towards green loyalty: the influences of green perceived risk, green image, green trust and green satisfaction

4th International Seminar on Sustainable Urban Development

地球科学;经济学

Chrisjatmiko, K.^1

Faculty of Economic and Business, Universitas Trisakti, Jakarta, Indonesia^1

关键词: green image;    green loyalty;    Green products;    green satisfaction;    green trust;    Perceived risk;   

Others  :  https://iopscience.iop.org/article/10.1088/1755-1315/106/1/012085/pdf
DOI  :  10.1088/1755-1315/106/1/012085

来源: IOP

【 摘 要 】

The paper aims to present a comprehensive framework for the influences of green perceived risk, green image, green trust and green satisfaction to green loyalty. The paper also seeks to account explicitly for the differences in green perceived risk, green image, green trust, green satisfaction and green loyalty found among green products customers. Data were obtained from 155 green products customers. Structural equation modeling was used in order to test the proposed hypotheses. The findings show that green image, green trust and green satisfaction has positive effects to green loyalty. But green perceived risk has negative effects to green image, green trust and green satisfaction. However, green perceived risk, green image, green trust and green satisfaction also seems to be a good device to gain green products customers from competitors. The contributions of the paper are, firstly, a more complete framework of the influences of green perceived risk, green image, green trust and green satisfaction to green loyalty analyses simultaneously. Secondly, the study allows a direct comparison of the difference in green perceived risk, green image, green trust, green satisfaction and green loyalty between green products customers.