The determinations of remote sensing satellite data delivery service quality: A positivistic case study in Chinese context

35th International Symposium on Remote Sensing of Environment

地球科学;生态环境科学

Jin, Jiahua^1 ; Yan, Xiangbin^1 ; Tan, Qiaoqiao^1 ; Li, Yijun^1

92 West Dazhi Street, Nan Gang District, Harbin, China^1

关键词: Complex giant system;    Conceptual model;    Customer services;    Influence mechanism;    Remote sensing satellites;    Remote sensing technology;    Service environment;    Service expectations;   

Others  :  https://iopscience.iop.org/article/10.1088/1755-1315/17/1/012266/pdf
DOI  :  10.1088/1755-1315/17/1/012266

学科分类：环境科学（综合）

来源: IOP

【 摘 要 】

With the development of remote sensing technology, remote-sensing satellite has been widely used in many aspects of national construction. Big data with different standards and massive users with different needs, make the satellite data delivery service to be a complex giant system. How to deliver remote-sensing satellite data efficiently and effectively is a big challenge. Based on customer service theory, this paper proposes a hierarchy conceptual model for examining the determinations of remote-sensing satellite data delivery service quality in the Chinese context. Three main dimensions: service expectation, service perception and service environment, and 8 sub-dimensions are included in the model. Large amount of first-hand data on the remote-sensing satellite data delivery service have been obtained through field research, semi-structured questionnaire and focused interview. A positivist case study is conducted to validate and develop the proposed model, as well as to investigate the service status and related influence mechanisms. Findings from the analysis demonstrate the explanatory validity of the model, and provide potentially helpful insights for future practice.