Study on the Informatization of the Standard of Railway Freight Transportation Service and Its Implementation Path

2019 International Conference on Advanced Electronic Materials, Computers and Materials Engineering

无线电电子学;计算机科学;材料科学

Jin, Zongzhen^1 ; Cao, Lili^1 ; Zeng, Yi^1 ; Cheng, Yonghong^1

China National Institute of Standardization, Beijing

100191, China^1

关键词: Customer services;    Informatization;    Management effectiveness;    Management efficiency;    Railway freight transportations;    Service Quality;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/563/5/052054/pdf
DOI  :  10.1088/1757-899X/563/5/052054

来源: IOP

【 摘 要 】

with the development of information technology, the railway freight transportation of China has made a great improvement in management efficiency and customer services. Practice has proved that standardization is an important technological means of improving management effectiveness and optimizing the service quality, with the Standard of Railway Freight Transportation Service Quality promoting railway freight transportation development. In the new era, informatization is becoming the important path to improve the standard, which can regulate the railway freight. Furthermore, Furthermore, some suggestions of informatization implementation path are put forward.