Assistance Program for the Implementation of ISO 9001 2015: Case Study of Telkom Junior High School

11th International Seminar on Industrial Engineering & Management, "Technology and Innovation Challenges Towards Industry 4.0 Era

工业技术（总论）

Rohayati, Y.^1 ; Sari, K.^1

Industrial Engineering, Telkom University Jl. Telekomunikasi, Terusan Buah Batu, Bandung

40257, Indonesia^1

关键词: implementation;    ISO 9001;    Junior high schools;    preparation phase;    Quality management systems;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/528/1/012074/pdf
DOI  :  10.1088/1757-899X/528/1/012074

学科分类：工业工程学

来源: IOP

【 摘 要 】

Yayasan Pendidikan Telkom is one of the educational foundation that houses several of private education institutions ranging from elementary, secondary, to higher education. The foundation constantly improves the quality of education services as the most important component in carrying out institutional operations in order to always gain the trust of prospective students and the community. The efforts of the educational institutions to improve the quality of services, one of them by implementing a quality management system that refers to the latest edition of ISO 9001. Telkom Junior High School is one of the educational institutions that will now begin to implement ISO 9001: 2015. The teachers and school staff experience many obstacles in preparing to face the implementation of the quality management system. With the exploratory research approach, this study aims to produce an assistance model and describe the stages that will be passed by educational institutions in preparing their institutions to face ISO 9001: 2015. This research is the initial stage of studies that will be conducted and will be more focused on the preparation stage, while the discussion of the implementation phase will be carried out in future research. This assistance model is designed to help educational institutions to implement ISO 9001: 2015 according to plan, and especially so that the preparation process takes place quickly and directed.