From ISO 9001:2008 to ISO 9001:2015: Significant changes and their impacts to aspiring organizations

International Conference on Informatics, Technology and Engineering 2017

计算机科学

Sari, Y.^1 ; Wibisono, E.^1 ; Wahyudi, R.D.^1 ; Lio, Y.^1

Department of Industrial Engineering, University of Surabaya, Raya Kalirungkut, Surabaya

60293, Indonesia^1

关键词: Applied research;    Business Process;    Internal and external factors;    ISO 9001;    Organizational strategy;    Qualitative method;    Quality management systems;    Research approach;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/245/1/012021/pdf
DOI  :  10.1088/1757-899X/245/1/012021

学科分类：计算机科学（综合）

来源: IOP

【 摘 要 】

ISO 9001:2015 is the latest version of ISO Quality Management System standard that has been updated recently from ISO 9001:2008. It is necessary for all organizations that have implemented and been certified with ISO 9001:2008 to prepare the transition and upgrade their Quality Management System because the certification will expire by September 2018. This paper attempts to provide knowledge on the significant changes from ISO 9001:2008 to ISO 9001:2015, what new requirements are added, and how they would impact the organizations. An exploratory and applied research was chosen as the research approach and aimed to explore what transition designs are needed to anticipate the changes as well as their impacts. The research applied a methodology of Plan-Do-Check-Action (PDCA) cycle into four organizations and their results were compared and discussed to explain the transition designs. Some qualitative methods such as observation and interview were used to collect the data. By addressing the new requirements, three transition designs that should be prepared are: (i) identifying needs from interested parties, (ii) analyzing internal and external factors of the organizations to formulate relevant strategies and quality objectives, and (iii) registering risks associated to business processes as well as organizational strategies.