Improved Kansei Engineering with Quality Function Deployment Integration: A Comparative Case Study

1st International Conference on Industrial and Manufacturing Engineering

工业技术（总论）;机械制造

Ginting, Rosnani^1 ; Ali, Amir Yazid^2

Department of Industrial Engineering, University of Sumatera Utara, Medan

20155, Indonesia^1

School of Mechanical Engineering, Universiti Sains Malaysia, Nibong Tebal, Pulau Pinang

14300, Malaysia^2

关键词: Consumer needs;    Customer requirements;    Integration method;    K-e models;    Kansei Engineering;    Quality function deployments (QFD);    Technical target;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/505/1/012092/pdf
DOI  :  10.1088/1757-899X/505/1/012092

学科分类：工业工程学

来源: IOP

【 摘 要 】

Consumer needs for a product has shifted from not only from the functional or usability side but began to emphasize the emotional needs (Kansei). It is proposed that Kansei engineering (KE) and quality function deployment (QFD) methodology be simultaneously used to convert customers' voice both for functional and emotional requirementsin product design. A new integration QFD-KE model was developed to meet the changes in customer requirement. The strength of the new model is compared to the QFD-KE model developed by previous researchers. Medical glove was used as case study for the comparison. It can be concluded that the new QFD-Kansei integration method is more accurate in determining the technical targets of the technical characteristics used both in terms of quantity and quality.