Quality function deployment application on work facility

2nd Nommensen International Conference on Technology and Engineering

Siregar, Ikhsan^1 ; Sari, Rahmi M^1 ; Tarigan, Indah Rizkya^1 ; Nasution, Tigor Hamonangan^2

Department of Industrial Engineering, University of Sumatera Utara, Medan, Indonesia^1

Department of Electrical Engineering, University of Sumatera Utara, Medan, Indonesia^2

关键词: Consumer needs;    Customer need;    High dimensions;    House of Quality;    Qualitative characteristics;    Quality function deployments (QFD);   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/420/1/012027/pdf
DOI  :  10.1088/1757-899X/420/1/012027

来源: IOP

【 摘 要 】

Quality function deployment (QFD) begins when we want to identify the consumer needs expressed in qualitative characteristics. QFD is a matrix (house of quality matrix) that connects what the customer wants and how a product is copied, produced to meet customer needs. Facilities that are not ergonomic makes workers uncomfortable and result in pain complaints. Work facility improvements were made by applying the QFD methodology to minimize occupational pain complaints. The result of the research was found the design of new work facility with high dimension of the chair foot 45.14 cm, the length of the holder 45.59 cm, the width of the holder 32.51 cm, the height of the back of 58.26 cm, the width of the backrest 41.66 cm and the height of machine foot 68.41 cm.