Disruptive Digital Innovation and Sharing Economy in Hospitality and Tourism Destination

11th Curtin University Technology, Science and Engineering (CUTSE) International Conference

工业技术（总论）

Adeyinka-Ojo, S.^1 ; Abdullah, S.K.^1

Department of Marketing, Faculty of Business, Curtin University Malaysia, Malaysia^1

关键词: Business to business;    Business to customers;    Digital innovations;    Digital technologies;    Disruptive innovations;    Mobile applications;    Service industries;    Travel and tourism;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/495/1/012006/pdf
DOI  :  10.1088/1757-899X/495/1/012006

学科分类：工业工程学

来源: IOP

【 摘 要 】

The emergence of digital technology and disruptive innovation has been accepted globally by different manufacturing and service industries. As a follow up to the disruptive digital innovations, this paper is aimed to provide insights into the promise and peril of disruptive digital innovation and sharing economy, in particular as it affects the hospitality and tourism services. An extensive review of existing literature on digital technology, disruptive digital innovation, collaborative economy, smartphone technology, social media, internet and mobile applications, business-to-business (B2B), peer to peer (P2P), business-to-customer (B2C) from the perspective of hospitality, leisure, events management, travel and tourism were conducted and content analysed. Findings suggest digital technology and sharing economy provide ten disruptive innovative promises in the hospitality and tourism destinations. Similarly, study shows digital innovation and sharing economy have several destructive or perils that are specific to hospitality and tourism industry. Implications of these findings to business stakeholders in hospitality and tourism, consumers (customers, tourists, guests, travellers), and industry policy makers are discussed.