Being nice on the internet: Designing for the coexistence of diverse opinions online

Social computing;Human-computer interaction;Social systems;Prototyping;Civility;Homophily

Grevet, Catherine ; Gilbert, Eric Computer Science Bruckman, Amy Edwards, Keith Terveen, Loren Chi, Ed ; Gilbert, Eric

University:Georgia Institute of Technology

Department:Computer Science

关键词: Social computing;    Human-computer interaction;    Social systems;    Prototyping;    Civility;    Homophily;   

Others  :  https://smartech.gatech.edu/bitstream/1853/55002/1/GREVET-DISSERTATION-2016.pdf

美国|英语

来源: SMARTech Repository

【 摘 要 】

This thesis contributes to a better understanding of social media designs for more civil conversations online. I first demonstrated that people disengage from social media interactions when they encounter uncivil behavior from friends. To find alternative designs for social media that are more civil, I evaluated novel social interaction techniques. To do this, I designed a six-phase framework for prototyping social interactions called piggyback prototyping; and an algorithmic probe study methodology to include participants in the development of social curation algorithms. I built a piggyback prototype that modifies the civility on Facebook by highlighting positive posts in green and hiding impolite posts, and I deployed it as an algorithmic probe with 20 participants. I uncovered ways to improve the algorithm, and I found that participants responded most favorably to having civil posts highlighted. These findings open avenues for future research in designing pro-social platforms.