Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress

Post, David ; Agarwal, Sanjay

World Bank, Washington, DC

关键词: ACCESS TO INFORMATION;    ACCESS TO TECHNOLOGY;    ACCOUNTABILITY;    ACTION PLAN;    ANTICORRUPTION;   

RP-ID  :  69206

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

This note aims to provide project teamswith a better understanding of grievance redress mechanisms(GRMs) so that they can help borrowers design GRMs thateffectively collect and respond to stakeholdersinquiries,suggestions, concerns, and complaints. Grievance redresssystems can be designed to function at the project, sector,and country levels; this note focuses primarily on theproject level.The GRM framework presented here is equallyapplicable to both basic grievance redress systems and thosethat are oriented to advanced information technology.