Consumer Cooperatives for Delivery of Urban Water and Sanitation Services

Ruiz-Mier, Fernando ; Ginneken, Meike van

World Bank, Washington, DC

关键词: BOARD MEMBERS;    BUSINESS PLANNING;    CENTRAL GOVERNMENT;    CO-OP;    COLLECTION EFFICIENCY;   

RP-ID  :  44720

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

To find the optimal delivery model forurban water supply and sanitation (WSS) services, one mustlook beyond ownership structures to the practices anddesigns that support good performance. Consumer cooperativesare often attractive institutional models. This note focuseson a Bolivian cooperative that is one of the most successfulwater cooperatives in Latin America. Successful cooperativesfocus on building internal technical and managerialcapacity. Most are leaders in technical and organizationalinnovation. They monitor operations, standardize processeswhere possible, engage in business planning, and clearlydefine responsibilities. Management uses benchmarking toassess performance gaps. Outsourcing is normally low,because the incentive of secure employment is stronger thanthe potential savings to be had from outsourcing. However,because cooperatives are not bound by public procurementprocedures, contracting can be done quickly when needed.