Serving Citizens Better : Managing Baghdad's Water Supply and Sewerage with Leadership for Results

Cuvillier, Emmanuel ; Mofid, Nafie ; Al-Maroof, Salam ; Al-Attia, Faris ; Randrianarivel, Benjamina ; Siddiqi, Najma ; Schiffer, Eva ; Tsui, Tom

World Bank, Washington, DC

关键词: BILL COLLECTION;    BILLING;    CIVIL SOCIETY;    CIVIL SOCIETY ORGANIZATIONS;    COST OF WATER;   

RP-ID  :  83719

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

Before the Gulf wars, Baghdad had awell-functioning water and sewerage system, with standardsof reliability, access, and quality similar to many firstworld countries, illustrated by a coverage of 95 percent inurban areas and 75 percent in rural areas in the 1990s.Because of the war, economic sanctions, and thedeteriorating security situation, the national drinkingwater coverage was down to 48 percent by 2005. Based on ananalysis of the issues, the Mayoralty of Baghdad (MoB)adopted the leadership for results (L4R) approach followingcontacts with the World Bank team in November 2012. Theproject "Improving Water and Sewerage Management inBaghdad", supports a change management process inaddition to technical infrastructure improvements, andcontributes to achieving the government's ambitiousgoal of serving all citizens of Baghdad with reliable waterand sewerage services by 2017 and as outlined in theobjectives of the National Development Plan (NDP) 2013-2017.The L4R is about changing behaviors (without large upfrontinvestments) to better serve customers. The L4R and rapidresults initiative (RRI) demonstrated that an enablingenvironment established through leadership, collaborativeefforts, and good team dynamics helps to achieve ambitiousgoals, such as improvements in service delivery, and promotelearning, greater accountability, and full ownership of theprocess involved in reaching a common goal.