科技报告详细信息
Impact of Phone Reminders on Survey Response Rates : Evidence from a Web-Based Survey in an International Organization
Smets, Lodewijk
World Bank, Washington, DC
关键词: SURVEYS;    INTERNATIONAL ORGANIZATION;    RESPONSE RATE;    PHONE REMINDERS;    COMPLIANCE;   
DOI  :  10.1596/1813-9450-8305
RP-ID  :  WPS8305
学科分类:社会科学、人文和艺术(综合)
来源: World Bank Open Knowledge Repository
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【 摘 要 】

This research note investigates theimpact of phone reminders on response rates in the contextof a web-based survey in an international organization, theWorld Bank. After randomly assigning treatment to 248 surveyparticipants, the study finds an intention-to-treat effectof 19.86 percentage points. Given a relatively low treatmentcompliance rate (31 percent), the estimated average effectof treatment-on-the-treated is even larger, corresponding toan increase of 64 percentage points. Therefore, if ways canbe found to increase treatment compliance, high responserates are attainable. This may lead World Bank surveyors toturn to sample surveys more often, reducing survey overloadin the institution.

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