Rwanda Diagnostic Review of Consumer Protection and Financial Literacy : Volume 2. Comparison with Good Practices

World Bank

World Bank, Washington, DC

关键词: financial literacy;    financial consumer protection;    banking;    microfinance;    insurance;   

RP-ID  :  111731

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

Although the Parliament of Rwanda haspassed an impressive array of financial sector laws since2008, the laws relevant to financial consumer protection arevery limited and in some cases overlapping. Consumerprotection in Rwandan banking, microfinance, and insurancesectors is fragmented because of insufficiently definedroles and responsibilities among institutions and unclearenforcement capacity. While there are some strong provisionsin some areas such as electronic money transfer, electronictransmission, credit information, and market conductregulation in the insurance industry, many other areas arelagging. Rwandan authorities recognize that a soundfinancial consumer protection framework is fundamental toimproving usage and quality of financial services, access tothem, and overall deepening of the financial sector. ThisWorld Bank diagnostic review was requested by the NationalBank of Rwanda (BNR) in November 2012. Modules on bankingand microfinance sectors were developed based on publiclyavailable information and data during the World Bank missionin Rwanda, and the review of the insurance sector wasconducted through a desk review using the data obtained fromBNR data requests and questionnaires, and the analysis istherefore constrained by it. Volume I of the reviewsummarizes its key findings and recommendations, and volumeII provides a detailed assessment against the World Bank’sgood practices on financial consumer protection.