Building public trust and confidence through openness is a goal of the DOE Carlsbad Field Office for the Waste Isolation Pilot Plant (WIPP). The objective of the virtual document described in this paper is to give the public an overview of the waste characterization steps, an understanding of how waste characterization instrumentation works, and the type and amount of data generated from a batch of drums. The document is intended to be published on a web page and/or distributed at public meetings on CDs. Users may gain as much information as they desire regarding the transuranic (TRU) waste characterization program, starting at the highest level requirements (drivers) and progressing to more and more detail regarding how the requirements are met. Included are links to: drivers (which include laws, permits and DOE Orders); various characterization steps required for transportation and disposal under WIPP's Hazardous Waste Facility Permit; physical/chemical basis for each characterization method; types of data produced; and quality assurance process that accompanies each measurement. Examples of each type of characterization method in use across the DOE complex are included. The original skeleton of the document was constructed in a PowerPoint presentation and included descriptions of each section of the waste characterization program. This original document had a brief overview of Acceptable Knowledge, Non-Destructive Examination, Non-Destructive Assay, Small Quantity sites, and the National Certification Team. A student intern was assigned the project of converting the document to a virtual format and to discuss each subject in depth. The resulting product is a fully functional virtual document that works in a web browser and functions like a web page. All documents that were referenced, linked to, or associated, are included on the virtual document's CD. WIPP has been engaged in a variety of Hazardous Waste Facility Permit modification activities. During the public meetings, discussion centered on proposed changes to the characterization program. The philosophy behind the virtual document is to show the characterization process as a whole, rather than as isolated parts. In addition to public meetings, other uses for the information might be as a training tool for new employees at the WIPP facility to show them where their activities fit into the overall scheme, as well as an employee review to help prepare for waste certification audits.
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