Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (CAHPS)

Denise D. Quigley ; Donna O. Farley ; Julie A. Brown ; Marc N. Elliott ; Han de Vries ; Ron D. Hays

RAND Corporation

RAND Corporation

关键词: Health and Health Care;   

ISBN  :  978-0-8330-4002-2
RP-ID  :  TR-336-AHRQ

学科分类：自然科学（综合）

美国|英语

来源: RAND Corporation Published Research

【 摘 要 】

The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) was initiated by the Agency for Healthcare Research and Quality (AHRQ) in 1995 to establish survey and reporting products that provide consumers information on health plan and provider performance as judged by other consumers who have used the health plan. It was learned during the first CAHPS development work that various stakeholders have very different perspectives and uses for CAHPS. AHRQ initiated a second CAHPS project (CAHPS® II) in 2002, working with a consortium of RAND Corporation, American Institutes for Research, the Harvard Medical School, and Westat, to address concerns expressed by health plans and health care providers that CAHPS does not provide them the information they need to improve performance in areas of importance to consumers.