Relationship of Employee Attitudes and Supervisor�Controller Ratio to En Route Operational Error Rates

Broach, D., Dollar, C.S.

FAA Office of Aerospace Medicine - Civil Aerospace Medical Institute

关键词: Air Traffic Controllers;    Job Attitudes;    Operational Errors;    Human Factors;    Performance;    Psychology;    Organizational Characteristics;   

RP-ID  :  DOT/FAA/AM-02/9

美国|英语

来源: Federal Aviation Administration

【 摘 要 】

An operational error (OE) results when an air traffic control specialist (ATCS) fails to maintain appropriate separation between aircraft, obstacles, etc. Recent research on OEs has focused on situational and individual characteristics (Center for Naval Analyses Corporation, 1995; Della Rocco, 1999; Rodgers, Mogford, Mogford, 1998). In this study, the relationship of organizational factors to en route OE rates was investigated, based on an adaptation of the Human Factors Analysis and Classification System (HFACS; Shappell & Wiegmann, 2000) to air traffic control as HFACS-ATC (Scarborough & Pounds, 2001). OE rates (errors per 100,000 operations) for 1997 and 2000 were obtained from the National Airspace Incident Monitoring System (NAIMS) for 21 air route traffic control centers (ARTCC).