Enabling a Semantic Wiki to Drive Business Interactions

Graupner, Sven ; Singhal, Sharad ; Basu, Sujoy ; Motahari, Hamid

HP Development Company

关键词: business interactions;    business process;    best practice framework;    outsourcing;    cloud;    services;    knowledge repository;   

RP-ID  :  HPL-2009-193

学科分类：计算机科学（综合）

美国|英语

来源: HP Labs

【 摘 要 】

This paper describes a Semantic Wiki which enables business interactions among people who are collaborating in the context of business activities. The Wiki has domain knowledge (e.g. about ITIL) and defines and implements domain independent semantics which allows it to drive related business interactions among people. We believe that such an environment can be used to capture best-practices that can be customized quickly, and evolved to meet specific business needs, while retaining the repeatability and work efficiency necessary within business contexts.