Management by Contract

Salle, Mathias ; Bartolini, Claudio

HP Development Company

关键词: management by contract;    contract;    SLA;    IT management;    service level management;   

RP-ID  :  HPL-2003-186R1

学科分类：计算机科学（综合）

美国|英语

来源: HP Labs

【 摘 要 】

Companies are increasingly seeking to manage their IT infrastructure in light of their business objectives. To address this need, we introduce Management by Contract (MbC) as a new paradigm for IT Management. We propose a way of formalizing and analyzing contractual relationships in order to better inform IT-related decisions. In this paper, we present the information model that underpins MbC and describe our contract- based analysis algorithm. Notes: Copyright IEEE. Published in NOMS 2004, 19-23 April 2004, Seoul, Korea 13 Pages