Tailored information for cancer patients on the Internet: Effects of visual cues and language complexity on information recall and satisfaction

PATIENT EDUCATION AND COUNSELING

卷:84

Article; Proceedings Paper

van Weert, Julia C. M.¹  van Noort, Guda¹  Bol, Nadine¹  van Dijk, Liset²  Tates, Kiek³  Jansen, Jesse⁴ 

[1] Univ Amsterdam, Amsterdam Sch Commun Res AScoR, Dept Commun, NL-1012 CX Amsterdam, Netherlands

[2] Netherlands Inst Hlth Serv Res NIVEL, Utrecht, Netherlands

[3] Tilburg Univ, Dept Commun & Informat Sci, NL-5000 LE Tilburg, Netherlands

[4] Univ Sydney, Screening & Test Evaluat Program, Ctr Med Psychol & Evidence Based Decis Making, Sydney Sch Publ Hlth, Sydney, NSW 2006, Australia

关键词: Patient education;    Internet;    Photographs;    Drawings;    Visual cues;    Pictures;    Language complexity;    Satisfaction;    Recall;    Memory;    Comprehension;    Readability;    eHealth;    Tailored;    Personalised websites;   

DOI  :  10.1016/j.pec.2011.04.006

来源: Elsevier

【 摘 要 】

Objective: This study was designed to investigate the effects of visual cues and language complexity on satisfaction and information recall using a personalised website for lung cancer patients. In addition, age effects were investigated. Methods: An experiment using a 2 (complex vs. non-complex language) x 3 (text only vs. photograph vs. drawing) factorial design was conducted. In total, 200 respondents without cancer were exposed to one of the six conditions. Results: Respondents were more satisfied with the comprehensibility of both websites when they were presented with a visual cue. A significant interaction effect was found between language complexity and photograph use such that satisfaction with comprehensibility improved when a photograph was added to the complex language condition. Next, an interaction effect was found between age and satisfaction, which indicates that adding a visual cue is more important for older adults than younger adults. Finally, respondents who were exposed to a website with less complex language showed higher recall scores. Conclusion: The use of visual cues enhances satisfaction with the information presented on the website, and the use of non-complex language improves recall. Practice implications: The results of the current study can be used to improve computer-based information systems for patients. (C) 2011 Elsevier Ireland Ltd. All rights reserved.

【 授权许可】

Free