Responding empathically to patients: Development, implementation, and evaluation of a communication skills training module for oncology nurses

PATIENT EDUCATION AND COUNSELING

卷:99

Article

Pehrson, Cassandra¹  Banerjee, Smita C.¹  Manna, Ruth¹  Shen, Megan Johnson¹  Hammonds, Stacey¹  Coyle, Nessa¹  Krueger, Carol A.¹  Maloney, Erin²  Zaider, Talia¹  Bylund, Carma L.^1,3,4 

[1] Mem Sloan Kettering Canc Ctr, Hauppauge, NY USA

[2] Univ Penn, Philadelphia, PA 19104 USA

[3] Hamad Med Corp, Doha, Qatar

[4] Weill Cornell Med Coll Qatar, Doha, Qatar

关键词: Nurse-patient communication;    Healthcare communication;    Empathy;    Communication skills training;   

DOI  :  10.1016/j.pec.2015.11.021

来源: Elsevier

【 摘 要 】

Objective: The purpose of this paper is to report on the development, implementation, and evaluation of a Communication Skills Training (CST) module for inpatient oncology nurses on how to respond empathically to patients. Methods: 248 nurses from a USA cancer center participated in a CST module on responding empathically to patients. Nurses completed pre- and post-training Standardized Patient Assessments (SPAs), a survey on their confidence in and intent to utilize skills taught, and a six-month post-training survey of self-reported use of skills. Results: Results indicate that nurses were satisfied with the module, reporting that agreement or strong agreement to 5 out of 6 items assessing satisfaction 96.7%-98.0% of the time. Nurses' self-efficacy in responding empathically significantly increased pre- to post-training. Additionally, nurses showed empathy skill improvement in the post-SPAs. Finally, 88.2% of nurses reported feeling confident in using the skills they learned post-training and reported an increase of 42-63% in the use of specific empathic skills. Conclusions: A CST module for nurses in responding empathically to patients showed feasibility, acceptability, and improvement in self-efficacy as well as skill uptake. Practice implications: This CST module provides an easily targeted intervention for improving nurse-patient communication and patient-centered care. (C) 2015 Elsevier Ireland Ltd. All rights reserved.

【 授权许可】

Free