The brief introduction to organizational citizenship behaviors and counterproductive work behaviors: a literature review

Frontiers in Psychology

Psychology

Choon Kit Chan¹  Walton Wider²  Qianqian Fan³ 

[1] Department of Mechanical Engineering, Faculty of Engineering and Quantity Surveying, INTI International University, Nilai, Negeri Sembilan, Malaysia;Faculty of Business and Communications, INTI International University, Nilai, Negeri Sembilan, Malaysia;Faculty of Business and Communications, INTI International University, Nilai, Negeri Sembilan, Malaysia;International Education College, Hebei Finance University, Baoding, China;

关键词: organizational performance;    organizational citizenship behavior;    counterproductive work behavior;    economic productivity;    influencing factors;   

DOI  :  10.3389/fpsyg.2023.1181930

 received in 2023-03-08, accepted in 2023-08-29,  发布年份 2023

来源: Frontiers

【 摘 要 】

This paper presents a literature review on the topic of organizational performance. The study conceptualizes the overall performance of the organization as comprising of organizational citizenship behaviors (OCB) and counterproductive work behaviors (CWB). While there are numerous research studies on OCB, not many have focused on how OCB and CWB affect organizational performance simultaneously. The paper provides an explanation of the OCB and CWB concepts, followed by the primary research and focus of the study. The article presents a comprehensive framework for understanding the meanings of OCB and CWB, along with an internal hierarchy. This framework will serve as a beneficial resource for working managers, academics, and researchers, who seek to optimize economic productivity through improved understanding and management of OCB and CWB.

【 授权许可】

Unknown   
Copyright © 2023 Fan, Wider and Chan.