期刊论文详细信息
BMC Geriatrics
Stakeholder perspectives on the preferred service ecosystem for senior citizens living at home: a qualitative interview study
Research
Karina Aase1  Petter Viksveen1  Christophe Eward Kattouw1 
[1] Department of Quality and Health Technology, Faculty of Health Sciences, SHARE – Centre for Resilience in Healthcare, University of Stavanger, Post Box 8600, 4036, Forus, Stavanger, Norway;
关键词: Service Ecosystem;    Senior Citizens;    Stakeholder involvement;    Community Health Services;    Health Services for the aged;    Idealized Design Approach;   
DOI  :  10.1186/s12877-023-04303-4
 received in 2023-02-15, accepted in 2023-09-09,  发布年份 2023
来源: Springer
PDF
【 摘 要 】

BackgroundMost senior citizens want to live independently at home as long as possible. The World Health Organization recommends an age-friendly community approach by transforming the service ecosystem for senior citizens and basing it on the question “What matters to you?”. However, there is limited research-based knowledge to determine the characteristics of the preferred service ecosystem from the perspectives of multiple stakeholders. Therefore, the aim of the study was to gain a deeper understanding of multiple stakeholder perspectives on the preferred service ecosystem for senior citizens living at home.MethodsFour stakeholder groups (n = 57) from a Norwegian municipality participated in an interview study in 2019 and 2020: senior citizens, carers, healthcare professionals, and managers. Data were analysed according to qualitative content analysis.ResultsOverall, there was considerable correspondence between the four stakeholder groups’ perspectives on the preferred service ecosystem for senior citizens. Six themes were developed: (1) “self-reliance – living independently at home as long as possible”; (2) “remaining active and social within the community”; (3) “support for living at home as long as possible”; (4) “accessible information and services”; (5) “continuity of services”; and (6) “compassionate and competent healthcare professionals”.ConclusionsIn order to adapt and meet changing needs, the preferred service ecosystem should support senior citizens’ autonomy through interpersonal relationships and involvement. Healthcare managers and decision makers should consider a broader range of practical and social support services. Municipalities should plan for and develop age-friendly infrastructures, while healthcare professionals should rely on their compassion and competence to meet senior citizens’ needs.

【 授权许可】

CC BY   
© BioMed Central Ltd., part of Springer Nature 2023

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