How to measure the accessibility maturity of organizations—A survey on accessibility maturity models for higher education

Frontiers in Computer Science

Computer Science

Christin Stormer¹  Gerhard Weber²  Samira Kalemba³  Hakan Cetin³  Franziska Neumann³  Verena Kersken⁴  Gottfried Zimmermann⁴  Nadine Auer⁵  Ann-Katrin Boehm⁶  Anja Gutjahr⁶ 

[1] Accessibility Services (ZAB), Bielefeld University, Bielefeld, Germany;Center for Demography and Diversity, Technical University Dresden, Dresden, Germany;Center for Information and Communication Technology, University of Education Freiburg, Freiburg im Breisgau, Germany;Competence Center Digital Accessibility, Stuttgart Media University, Stuttgart, Germany;Competence Center Digital Accessibility, Stuttgart Media University, Stuttgart, Germany;Center for Demography and Diversity, Technical University Dresden, Dresden, Germany;Institute for Special Education, Heidelberg University of Education, Heidelberg, Germany;

关键词: maturity model (MM);    accessibility;    higher education;    accessibility maturity model;    accessibility measurement;   

DOI  :  10.3389/fcomp.2023.1134320

 received in 2022-12-30, accepted in 2023-06-09,  发布年份 2023

来源: Frontiers

【 摘 要 】

Maturity models are increasingly used to advance the processes of organizations, including Higher Education Institutions. In this paper, we review existing maturity models to analyze and optimize the accessibility of organizations. Therefore, we conducted a systematic literature research in the databases Web of Science, IEEE Xplore, BASE, ACM, and Google Scholar, resulting in 13 different maturity models. An additional web search on maturity models for accessibility found another 12 maturity models that we added to the results. Finally, we analyzed the 25 maturity models in more detail, specifically the indicators that each maturity model uses to measure accessibility. The most frequent indicators were “responsibility”, “competences & training”, and “monitoring”, with differences in the frequencies when separated by target group. Out of the 25 maturity models found, only 6 focused on Higher Education Institutions. None of the existing maturity models focuses on teaching and learning of accessibility explicitly.

【 授权许可】

Unknown   
Copyright © 2023 Auer, Kalemba, Stormer, Boehm, Cetin, Gutjahr, Neumann, Kersken, Weber and Zimmermann.