The Job Perception Inventory: considering human factors and needs in the design of human–AI work

Frontiers in Psychology

Psychology

Annette Kluge¹  Alina Tausch¹  Sophie Berretta¹  Corinna Peifer² 

[1] Department of Work and Organizational Psychology, Ruhr University Bochum, Bochum, Germany;Institute of Psychology I, University of Lübeck, Lübeck, Germany;

关键词: work psychology;    human-centered AI;    job identity;    wellbeing;    motivation;    survey inventory;    new work;    validation;   

DOI  :  10.3389/fpsyg.2023.1128945

 received in 2022-12-21, accepted in 2023-04-20,  发布年份 2023

来源: Frontiers

【 摘 要 】

IntroductionArtificial intelligence (AI) is seen as a driver of change, especially in the context of business, due to its progressive development and increasing connectivity in operational practice. Although it changes businesses and organizations vastly, the impact of AI implementation on human workers with their needs, skills, and job identity is less considered in the development and implementation process. Focusing on humans, however, enables unlocking synergies as well as desirable individual and organizational outcomes.MethodsThe objective of the present study is (a) to develop a survey-based inventory from the literature on work research and b) a first validation with employees encountering an AI application. The Job Perception Inventory (JOPI) functions as a work-analytical tool to support the human-centered implementation and application of intelligent technologies. It is composed of established and self-developed scales, measuring four sections of work characteristics, job identity, perception of the workplace, and the evaluation of the introduced AI.ResultsOverall, the results from the first study from a series of studies presented in this article indicate a coherent survey inventory with reliable scales that can now be used for AI implementation projects.DiscussionFinally, the need and relevance of the JOPI are discussed against the background of the manufacturing industry.

【 授权许可】

Unknown   
Copyright © 2023 Berretta, Tausch, Peifer and Kluge.