Measuring Website Quality using Service Quality and User Satisfaction Dimensions: A Conceptual Framework

Journal of computer sciences

article

Mohammed Ali Albalushi¹  Zanariah Jano¹  Indra Devi²  Ashraf Abazeed³  Maktoum Alkaabi⁴ 

[1]Institute of Technology Management and Entrepreneurship, Universiti Teknikal Malaysia Melaka

[2]Centre for Languages and Human Development, Universiti Teknikal Malaysia Melaka

[3]Department of Computer Science, Instituted of Applied Technology

[4]Department of Human Development, Universiti Teknikal Malaysia Melaka

关键词: Service Quality;    Public Agency;    UAE;    User Satisfaction;    Website Quality;   

DOI  :  10.3844/jcssp.2022.674.686

学科分类：计算机科学（综合）

来源: Science Publications

【 摘 要 】

The study aimed to develop a conceptual framework for measuring the website quality of public sector organizations through users' feedback on service quality and satisfaction. The methodology involved a full review of previous studies on website quality service quality user satisfaction and website quality evaluation models. The review highlighted the need for further research to explore public organizations’ website quality from users' perspectives. A conceptual framework was proposed to explore website quality using sequel and user satisfaction models.

【 授权许可】

CC BY