A STUDY TO IDENTIFY TALENT DEVELOPMENT PRACTICES IN THE HOSPITALITY SECTOR AND ITS IMPACT ON ORGANIZATIONAL PERFORMANCE

Geo Journal of Tourism and Geosites

article

Rajeev Ranjan MISHRA¹  Piyush SHARMA¹  Sanjeev KUMAR² 

[1] Amity University Uttar Pradesh, Faculty of Hospitality & Tourism;IHTM, Maharshi Dayanand University

关键词: Talent development;    organizational performance;    hospitality;    tourism;    hotel;    management;    Asia;    training and development;   

DOI  :  10.30892/gtg.26315-403

学科分类：社会科学、人文和艺术（综合）

来源: Editura Universitatii din Oradea / University of Oradea Publishing House

【 摘 要 】

This study aims to identify the talent development practices adopted by hospitality industry and its impact on their performance. The study has been based on empirical and secondary data collected from 70 luxury and budget hotels across seven countries in Asian region. Research showed that there are mainly five talent development practices out of 25, which are prevailing in both the luxury and budget hotels. These practices are mainly training & development, career development, performance appraisal, mentoring and recognitions and award. Further it was found from the regression analysis that, out of these five, only career development and performance appraisal practices were found to have a significant and positive impact on the organizational performance of the hospitality industry which has been measured in terms of ROA, ROE and growth in guest arrival in hotels during last five years.

【 授权许可】

CC BY-NC-ND